FAQ
Shipping FAQ’S
When will my order ship?
Our goal is to process and ship your order as quickly as possible. Most free shipping orders ship within 1 business days of their receipt. Orders that select an expedited shipping option are usually shipped within 1 business day, though we strive to ship the next business day after the order is received. Business days are Monday through Friday, excluding holidays.
Shipping time refers to the time after the order is processed to when it appears at your door. Continental U.S. Shipping times may be 2-5 business days in duration depending on distance, carrier and items purchased.
Has my order shipped?
Once your order ships, you will receive a ship notice via email in the evening on the day they ship with a tracking link near the bottom.
How long will it take for my order to arrive using free shipping?
Free no rush shipping delivery time is usually between 3 and 6 business days after they ship. Home or Business shipping delivery time is usually between 2 and 5 business days (Weather delays or disasters may affect this time).
What other shipping options do I have?
2 business day express and standard next business day overnight are available at checkout, please note that business days are M-F. Orders received before NOON CENTRAL TIME will ship the same day for 2 day and overnight shipments.
Do you offer international shipping?
We ship internationally to select countries, in the cart if your country is not shown as an option we do not ship to that country.
We will do everything in our power to make sure the boots get to you in a timely manner. However, because each country is different, we cannot be held responsible for errors or delays out of our control.
You may experience delays if customs require you to make a payment to receive your package. We are not responsible for customs duties, taxes, or fees, that is solely the responsibility of the recipient.
Shipping costs are calculated based on weight and dimensions; we reserve the right to change the carrier bases on what will be the quickest, best option available at the time of shipment. It could be USPS, UPS or FedEx depending on our latest information about delivery times to your country.
We cannot ship anything until payment is received.
ALL INTERNATIONAL SALES ARE FINAL! NO EXCHANGES OR RETURNS ARE ALLOWED.
If an item is returned to us as undeliverable or refused it will be refused by us as we would be required to pay the shipping back as well as return customs fees.
International orders will only ship once or twice per week based on volume, meaning it may take 3-5 BUSINESS days (M-F excluding holidays) before your order ships.
Returns and Exchanges Policy
How do I return my boots?
For a return or exchange RMA#, please submit an RMA request from your order details page and we will respond via email 1 business day in most cases with instructions and your RMA# on where to return the boots. The email will give you easy and precise instructions to ensure the process is handled in a professional and personal way. (We do NOT issue RA's over the phone)
Can I return or exchange my boots if they have been worn outdoors?
No, boots must be in new condition and unaltered from their original state, including the boot box. Upon receiving your boots, check the size on the box and on the tongue of the boots to ensure that they are what you ordered. Also, try your boots on indoors on carpet to ensure the fit is what you expect.
How long do I have to request a return or exchange?
Please see the returns and exchanges section here https://bellevillebootshop.com/shipping-returns/ for full details on returns and exchanges
How do I do an exchange?
There are two ways to handle an exchange:
1.Buy the new item, return the old one (using the RMA form above as a return) to us for a refund. This is the fastest and easiest way
2.Return the old item to us (using the RA form above Requesting an exchange). Upon their return and processing (usually 1-2 business days) the replacement item will ship to you IF the requested size is in stock at that time.
PLEASE NOTE: EXCHANGES ARE FOR THE SAME MODEL (DIFFERENT SIZE) ONLY, IF YOU REQUIRE A DIFFERENT MODEL A NEW ORDER MUST BE PLACED AND THE ORIGINAL ITEM RETURNED FOR A REFUND.
What if I believe my boot has a manufacturer’s defect?
If you believe a boot has a manufacturer's defect please email Customer Service with as much detail and photos if there is a visible defect so we can make arrangements for a warranty return or exchange. We deal with these situations on a case-to-case basis and it is the manufacturer who determines if a warranty is due or not. In most cases a return label will be sent to you via email to return the boots and when they are returned, inspected and processed we will send a replacement. In some cases, a refund will be issued if that model is no longer available.
What if I got the wrong pair/style/something really messed up?
Occasionally mistakes happen – sometimes they are even out of our hands. For all mistakes, regardless of where they originated, we will work with you to solve them as quickly and fairly as possible. Please email Customer Service and we will get back with you as soon as possible.
My order is from a country outside of the United States, what is your exchange policy for international orders?
As stated in the International Orders section, all International orders are final (Except APO/DPO/FPO orders). We do not accept exchanges or returns on International orders. The cost of return freight and re-sending the package is too great, and US customs requires us to pay duties, we do not pay duties on an item we sent, therefor we do not accept exchanges or returns on ANY international orders, no exceptions. Our system is not set up for returns or exchanges on international orders.
Product Description
Accuracy is of the upmost importance to us. However, we cannot guarantee that product descriptions or other content on the Site is 100% error free. If you purchase an item from the site that is not as it is described, please return it in an unused condition. If a price is listed incorrectly due to a typographical error or an error in pricing or product information from the supplier, we reserve the right to refuse or cancel any orders for that particular item.
Risk of Loss
All items purchased from EGA Footwear Distributors are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.